FAQ
Welcome to the SATTIS FAQ page.
Here you’ll find answers to common questions about our perfumes, orders, shipping, payments, and customer support. If you need further assistance, our team is available 24/7.
Are SATTIS perfumes original?
Yes. All SATTIS fragrances are carefully crafted using high-quality fragrance oils and premium ingredients. Each scent is developed to deliver long-lasting performance and a refined olfactory experience.
How long do SATTIS perfumes last?
Longevity depends on the fragrance type and skin chemistry.
On average, SATTIS perfumes last 6–10 hours, with some scents lasting even longer on clothes.
For best results, apply to pulse points and moisturized skin.
How long does shipping take?
Orders are usually processed within 24–48 hours.
Delivery time typically ranges between 2–5 business days, depending on your location.
You will receive tracking details once your order is shipped.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for eligible locations within Pakistan.
Other payment options may also be available at checkout.
Can I return or exchange a perfume?
Due to the nature of fragrances, we only accept returns or exchanges if:
- The product is damaged during delivery
- You received the wrong item
Please contact us within 48 hours of delivery with clear photos for assistance.
How can I track my order?
Once your order is shipped, you will receive tracking information via:
- WhatsApp (if provided at checkout)
You can also contact our support team for updates.
Are SATTIS perfumes safe to use?
Yes. Our perfumes are made with carefully selected ingredients and are safe for normal use.
If you have sensitive skin, we recommend performing a patch test before full application.
Do you ship internationally?
Currently, SATTIS ships within Pakistan only.
We’re actively working on expanding our shipping options in the future.
How can I contact customer support?
Our support team is available 24/7.
📧 Email: info@sattis.store
📱 WhatsApp: +92 317 8191224
For faster assistance, we recommend WhatsApp support.
